Saturday Night Live [1] just took me back to the dark days of working retail during its March 9 episode. In a sketch titled "The Impossible Hulk," the host (and People's Sexiest Man Alive [2], need I remind you?) Idris Elba starred as a scientist named Bruce Banner who undergoes a terrifying mutation when someone makes him angry. No, he doesn't turn into a big green monster; he turns into an "emboldened white lady" who hysterically demands to see everyone's manager any time there's an inconvenience. Honestly, this would be an interesting addition to the Marvel Cinematic Universe [3]. Just imagine the Incredible Hulk taking on the Impossible Hulk — a showdown! Watch the clip above to see how the sketch made all of my previous customer service nightmares come back to haunt me.