Williams and Crystal had an incredibly endearing bond, which the latter opens up about in the documentary. He revealed that the two would trade funny voicemails as various characters to cheer one another up. "The phone would ring and I'd look at it and see the 415 area code," he recounts with a smile. "I knew it was him. I knew it was going to be something really good."
Williams went through many alter-egos in the voicemails; one time he was "Lord Sisley," another time he was "Sam from the Sibilance Society," and once he even pretended to be Ronald Reagan. Crystal returned the favour in 2009 when Williams underwent heart surgery. He left a dozen messages as "Vinny the Valve Guy," a mechanic who gave his "spare valve" to Williams.
Of the messages, Crystal says, "A day and a half [after his procedure] and he was in pain and had just gone through this massive surgery, he called me, 'Oh, God, Ohhh, hilarious! You know, can I talk to Vinny?'"