There's nothing they love more than making stressed out parents' lives a little bit easier.
"The biggest motivation for me is the satisfaction I get from helping scared moms and dads navigate the NICU. No one ever thinks their baby is going to end up there. It's frightening and bewildering. When you can see a mother visibly relax when you come in the room you know you are doing your job." — Terri Morrison, Orlando Health's Winnie Palmer Hospital for Women & Babies